Frequently Asked Questions (FAQs)

Find Solutions to Your Queries in One Place

Getting Started

  • You can access GameRun IQ on desktops, laptops, tablets, and smartphones with an internet connection.

  • GameRun IQ supports all common video formats including MP4, MOV, and AVI.

Upload & Analysis

  • Analysis usually completes within a few minutes, depending on video length and quality.

  • If you face upload issues, check your internet connection and video size. If the problem continues, reach out to our support team.

Reports

  • Your report includes a detailed performance summary, metrics breakdown, strengths, areas for improvement, and an individual development plan (IDP).

  • Yes, reports can be downloaded and shared easily with coaches, parents, or teammates.

Account & Billing

  • You can upgrade, downgrade, or cancel your subscription anytime from the account settings.

  • Absolutely. All videos are stored with secure encryption and can only be accessed by you.

Best Practices

  • Record in a well-lit area, keep the camera stable, and ensure the full movement is visible for accurate analysis.

  • We recommend uploading videos regularly—weekly or bi-weekly—to track improvements effectively.

Troubleshooting

  • This could be due to incomplete uploads or processing delays. Try refreshing your dashboard or re-uploading the video.

  • Ensure your video is clear and follows the recording guidelines. If the issue persists, contact our support team for assistance.