GameRun Privacy Policy

Effective Date: August 1, 2024

Last Updated: October 23, 2026

GameRun Inc. (“GameRun,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, protect, and retain information through our website, mobile applications, and related athletic performance analysis and player intelligence services (the “Services”). It also describes choices available to athletes, parents, legal guardians, coaches, and facilities.

This policy provides notice of our practices. Acceptance of our Terms and Conditions or use of the Services alone does not replace separate permission required for third-party AI processing or children’s information.

1. Information we collect

Account and contact information

We collect information you provide when registering an account, contacting us, or managing the Services, such as your name, email address, telephone number, login information, and account preferences.

Athlete information and uploaded content

We collect images and videos uploaded to GameRun, images extracted from videos, and athlete information entered into the Services, including age, sport, level of play, height, and weight. We also collect performance measurements, assessments, feedback, training recommendations, and progress history generated through use of the Services. Images and videos may reveal an athlete’s face, body, voice, surroundings, or other identifying information.

Information from parents and organizations

We may receive athlete information, images, videos, and performance measurements from parents, legal guardians, authorized coaches, facilities, academies, teams, camps, and event organizers. Anyone submitting another person’s information must have the authority and permissions necessary for the submission and intended processing.

Payment information

Payments are processed through Stripe. Payment card details are collected and stored by Stripe under its applicable terms and privacy policy. GameRun may receive transaction information and payment status needed to manage purchases and subscriptions.

Device and usage information

We collect information about how you access and use the Services, including IP address, browser type, device type, operating system, log data, features accessed, time spent, and interaction and performance information. These details may be personal information when they identify or can be linked to an individual or device.

Cookies and connected services

We use cookies and similar technologies to operate the Services, remember preferences, and understand usage. Where required, we obtain consent before using nonessential technologies. If you choose to sign in through a social media or other third-party service, we receive the information you authorize that service to provide. Restrictions applicable to children’s information also apply to cookies, analytics, and connected services.

2. How we use information

We use information to provide, maintain, and secure the Services; manage accounts and subscriptions; process payments; analyze athletic performance; generate personalized feedback and training recommendations; maintain athlete profiles and progress histories; facilitate authorized sharing; respond to inquiries; and provide customer support.

We also use service and usage information to understand functionality, improve reliability and user experience, prevent fraud and misuse, comply with legal obligations, and protect rights and safety. General references to improving the Services do not authorize model training or unrelated uses of personal information.

We may send product updates, newsletters, and promotional communications to eligible recipients, subject to applicable consent requirements and opt-out choices. We do not send marketing or promotional messages directly to children under 13 or use children’s personal information for targeted advertising.

3. Sharing and visibility

We do not sell, rent, or trade personal information to third parties. We share information in the circumstances described below.

Service providers

We share information with providers supporting hosting, storage, payments, support, communications, analytics, security, and other service operations as needed for their work. Third-party AI processing is described separately in Section 4.

Providers processing personal information on our behalf are subject to confidentiality, security, and data protection requirements. We require them to provide the same or equal protection of user information as described in this policy and required by applicable App Store guidelines, and to limit processing to authorized purposes under the applicable agreements.

Private profiles and authorized sharing

Athlete profiles, images, videos, and reports are private unless the athlete or an authorized adult chooses to share them. Authorized account holders, parents, legal guardians, coaches, and facility personnel may access information as appropriate to the account, permissions, and service arrangement.

We obtain explicit consent before displaying athlete information in public rankings. For minors, public rankings require consent from both the parent or legal guardian and the facility. Consent to AI analysis does not, by itself, authorize public display. Information made public or distributed through sharing links may be viewed or copied by others. Contact privacy@gamerun.ai to request removal of information GameRun controls or delete it in settings.

Legal requirements and business transfers

We may disclose information when required by law or reasonably necessary to prevent fraud or abuse, enforce our agreements, or protect rights, property, and safety. Information may be transferred in connection with a merger, acquisition, reorganization, or sale of assets, subject to applicable privacy obligations and required notice or consent.

At your direction

We may share information with other recipients when you direct us to do so or give permission. Additional requirements apply to information concerning children.

4. AI processing and third party providers and subprocessors

Information shared and purpose

With the required permission, GameRun shares athletic images uploaded to the Services or extracted from uploaded videos, together with the athlete’s age, sport, level of play, height, and weight, with third-party AI providers to analyze athletic performance and generate personalized feedback and training recommendations.

Images may show the athlete’s face, body, and surroundings. The athlete’s name and date of birth are not included in the profile information sent to AI providers. Images may nevertheless identify the athlete; excluding names and birth dates does not make the information anonymous.

Identified AI providers

GameRun uses OpenAI, Anthropic, and Google to support its AI features, and it may use others from time to time. GameRun also has its own proprietary AI. Depending on the feature and processing arrangement, the covered information is sent to the applicable provider or providers. Not every provider necessarily receives every submission. Authorized subprocessors may support processing under the applicable data protection arrangements.

Information about these providers’ business data practices and terms is available at:

OpenAI: https://openai.com/business-data/

Anthropic: https://www.anthropic.com/legal/commercial-terms

Google: https://cloud.google.com/terms/data-processing-addendum

The terms, policies, and settings applicable to the particular service GameRun uses govern provider processing. Consumer chatbot policies do not necessarily apply to processing performed for GameRun.

Consent and withdrawal

We request explicit consent before sending the covered information to third-party AI providers. A separate upload consent checkbox records the uploader’s permission. An uploader acting for an athlete must have authority to provide that permission. For minors, the parental permissions and additional requirements in Section 8 apply.

You may decline AI sharing. You may withdraw permission for future sharing by emailing privacy@gamerun.ai, or delete your account through the app or on the website. We verify requests where appropriate and stop further covered sharing once withdrawal is implemented. Features requiring that processing will be unavailable without the necessary permission. Withdrawal does not reverse completed processing.

No model training

GameRun does not use uploaded images or athlete information to train or improve its own AI models. Under our applicable agreements and service settings, our third-party AI providers are prohibited from using information submitted through GameRun to train their models. Authorized subprocessors remain subject to the applicable restrictions.

Provider retention and deletion

AI providers retain and delete information under the agreements, policies, and retention settings applicable to the services GameRun uses. Retention may differ by provider and service and may include limited records required for security, abuse prevention, or legal compliance. GameRun’s account-retention schedule does not establish a separate provider’s retention period.

Deleting information from GameRun does not necessarily cause immediate deletion of copies independently retained by an AI provider under those arrangements. Contact privacy@gamerun.ai for information about the processing relevant to your request or to request assistance with provider-held information. These arrangements do not displace GameRun’s obligations under applicable law or the protections stated in this policy.

5. Data security

We use reasonable technical and organizational safeguards designed to protect personal information, including encryption, access restrictions, firewalls, and secure server and network practices appropriate to the information and risks. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your rights and choices

You can review and update available account information through account settings. You can delete your account within the GameRun app or contact privacy@gamerun.ai for assistance. In-app or website account deletion immediately removes the account and associated images, videos, and athlete information from GameRun’s systems, including backups and offline archives. Independently retained AI-provider records are addressed in Section 4. Records that must be preserved by law may be retained only for that legal purpose.

You may contact privacy@gamerun.ai to request access, correction, a copy, or deletion of personal information, or to withdraw consent. We may verify identity or parental authority before responding. Depending on applicable law, you may also have rights to portability, restriction or objection to processing, an appeal of a privacy-rights decision, or a complaint to a privacy regulator. We respond within applicable legal deadlines and explain any applicable exceptions.

You may unsubscribe from marketing emails using the instructions in those emails. Necessary service and security communications may still be sent. You may manage cookies through your browser and any consent controls provided; restricting cookies may affect functionality.

If an organization manages your account or supplied the information, you may also contact it. We will explain when an organization controls a request and assist as required. This does not remove obligations GameRun has directly to you.

7. Data retention

We retain uploaded images, videos, athlete information, and progress history to provide the requested Services and allow athletes and authorized adults to track development over time. You may request earlier deletion as described in Section 6.

The inactivity period runs from the account’s last use. After 36 months without account activity, we move associated athlete information and content to a restricted offline archive. The archive supports recovery of historical athlete information during the following 12 months. After 48 months without account activity, we delete the associated athlete information and content, including archived copies, unless an earlier deletion request applies or retention is specifically required by law. This policy may change from time to time, so check back to this Privacy Policy to confirm current practices.

Payment, security, consent, and legal records are retained only as reasonably necessary for their specific operational, legal, or accountability purposes. They are not retained as a basis for continued use of deleted athletic content.

For personal information collected online from children and subject to COPPA, we retain information only as long as reasonably necessary for the specific purpose for which it was collected. The inactivity schedule is an outer limit for the relevant athlete records, not permission to keep information after its purpose has ended. We delete covered information sooner when no longer reasonably necessary or when a verified parent or legal guardian requests deletion, subject to applicable legal requirements.

8. Children and teenagers

Adult authorization and uploads

GameRun supports young athletes as well as adults. Parents, legal guardians, coaches, and facilities generally operate accounts for younger athletes. Children under 13 cannot independently register, log in, or upload content without adult approval. Where parental authorization is required, approval by another adult does not replace authorization from the parent or legal guardian.

Before uploading information about a minor, coaches and facilities must represent that they have obtained the necessary permission from the parent or legal guardian, including permission for sharing the images and athlete information with third-party AI providers for the purposes described in Section 4. Upload consent is recorded through a checkbox before image submission. Public-ranking consent is separate and is described in Section 3.

Collection directly from children

Information an adult submits about a child is distinct from information collected directly from a child. Direct collection can include uploads, interactions, and device or other persistent identifiers generated through a child’s use of the Services.

Where COPPA applies to collection, use, or disclosure of information from a child under 13, GameRun requires direct parental notice and verifiable parental consent before the covered processing, except for limited legally permitted activities. An uploader’s checkbox or a coach’s representation is not, by itself, a substitute for legally required verification. If required consent has not been obtained, the covered collection and processing must not proceed.

Photos, videos, or audio containing a child’s image or voice can be personal information even when the child’s name is excluded. We do not require a child to provide more information than reasonably necessary to participate in the relevant activity.

Parents’ rights

A parent or legal guardian may contact privacy@gamerun.ai to review their child’s information, request correction or deletion, withdraw permission, or refuse further collection, use, or disclosure. We take reasonable steps to verify parental authority before providing access or acting on a request. Withdrawing permission may prevent features dependent on that processing from operating.

Where separate parental consent is required for third-party disclosure, it must be obtained separately. A parent may consent to collection and internal use without agreeing to disclosures that are not integral to the requested service. If AI processing is necessary for a requested analysis, declining that processing means the AI analysis cannot be provided.

If we discover that information has been collected from a child without legally required parental consent, we stop the affected processing and delete the information unless a lawful exception permits limited retention. Parents may report concerns using the contact details in Section 11.

Teenagers and other jurisdictions

For athletes ages 13 through 17, we apply applicable protections for minors and obtain parent or legal guardian permission where required by law. Different age thresholds and consent requirements may apply outside the United States. Coaches, facilities, and other organizations must respect these requirements; their agreement does not replace any consent GameRun is legally required to obtain.

GameRun does not send marketing messages directly to children under 13 or use children’s personal information for targeted advertising. Information about minors is not used for model training as described in Section 4.

9. International processing

GameRun and its providers may process information in the United States and other countries where they operate. Privacy laws may differ from those in your location. Where required, we use appropriate safeguards for international transfers, including applicable contractual protections, and provide information about those safeguards on request. Use of the Services alone does not replace separate consent or another lawful transfer mechanism where required.

10. Changes to this policy

We may update this policy and will post the revised version with an updated Last Updated date. We provide additional notice of material changes where required. If a new purpose, disclosure, or processing arrangement requires further consent, including parental consent, we obtain that consent before the affected processing. Updating this policy alone does not replace required permission.

11. Contact us

For questions about this policy, privacy requests, or concerns involving a child’s information, contact:

GameRun Inc.