Frequently Asked Questions (FAQs)

Find Solutions to Your Queries in One Place

Q: What devices can I use with GameRun IQ?

You can access GameRun IQ on desktops, laptops, tablets, and smartphones with an internet connection.

Q: Which video formats are supported?

GameRun IQ supports all common video formats including MP4, MOV, and AVI.

Q: How long does video analysis take?

Analysis usually completes within a few minutes, depending on video length and quality.

Q: What if my video doesn’t upload?

If you face upload issues, check your internet connection and video size. If the problem continues, reach out to our support team.

Q: What’s included in the PDF report?

Your report includes a detailed performance summary, metrics breakdown, strengths, areas for improvement, and an individual development plan (IDP).

Q: Can I share reports with others?

Yes, reports can be downloaded and shared easily with coaches, parents, or teammates.

Q: How do I manage my subscription?

You can upgrade, downgrade, or cancel your subscription anytime from the account settings.

Q: Do you store my videos securely?

Absolutely. All videos are stored with secure encryption and can only be accessed by you.

Q: How should I record videos for the best results?

Record in a well-lit area, keep the camera stable, and ensure the full movement is visible for accurate analysis.

Q: How often should I upload for progress tracking?

We recommend uploading videos regularly—weekly or bi-weekly—to track improvements effectively.

Q: Why can’t I see my results?

This could be due to incomplete uploads or processing delays. Try refreshing your dashboard or re-uploading the video.

Q: What should I do if the analysis metrics seem off?

Ensure your video is clear and follows the recording guidelines. If the issue persists, contact our support team for assistance.